Job Openings

YWCA of Asheville and Western North Carolina   

Job Description

Title: Certified Personal Trainer 

Department: Health and Wellness

Reports to: Fitness Coordinator

Effective Date: November 2019

Position Summary: The Certified Personal Trainer is an Independent Contractor, who is responsible for assisting YWCA  members set and achieve health and fitness goals. The trainer may provide initial consultation, assessment, and/or customized fitness programming to the member that includes education, guidance and support concerning fitness principles, as well as utilization, maintenance, and safety of cardiovascular and resistance equipment. 

The YWCA fosters a team environment and seeks employees who are dedicated to promoting our mission:  eliminating racism, empowering women, and promoting peace, justice, freedom and dignity for all.

 Duties and Responsibilities:

• Ensures that clients understand how to operate the resistance and cardiovascular equipment in a safe and correct manner; demonstrates safe exercises

• Enforces YWCA policies, rules, and regulations in a customer friendly manner
• Consults with members to determine and define needs and goals
• Determines member’s current physical baseline 
• Develops an individual exercise program consistent with the member’s personal goals
• Educates and assists clients on exercise equipment, physical fitness and realistic physical expectations
• Continually monitors and assists clients to ensure proper form is used when performing exercises

• Maintains confidentiality at all times regarding information about participants and colleagues

Skills and Certifications:

• Must have a Nationally recognized Personal Training Certification ex: NASM, ACE, ACSM, ect.
• Excellent communication and customer service skills
• Experience in designing and implementing fitness regimens
• Current CPR/ AED and First Aid certifications

The YWCA of Asheville Equal Opportunity Employer.  As such, in compliance with and as required by federal and state law, all applicants are considered without regard to race, color, religion, national origin, sexual orientation, age or disability.

HOW TO APPLY: Submit resume to: fitness.coordinator@ywcaofasheville.org

Title: Certified Health Coach 

Department: Health and Wellness

Reports to: Fitness Coordinator

Effective Date: November 2019

Position Summary: The YWCA Health and Wellness Coach is an Independent Contractor who is responsible for conducting health coaching sessions with YWCA Health Coaching clients. The primary function of this position is to engage the client to create and maintain a culture of health in their personal lives. The Health & Wellness Coach is responsible for developing a collaborative health coaching relationship with clients, and is accountable for assisting the participant through the process of actively working towards better healthy providing support, encouragement, and education through motivational interviewing. 

The YWCA fosters a team environment and seeks employees who are dedicated to promoting our mission:  eliminating racism, empowering women, and promoting peace, justice, freedom and dignity for all.

Essential Expectations

• Utilize evidence based coaching skills, works with clients to set health related goals and develop and implement effective strategies to reach those goals
• Provide coaching and education related to the following topics: nutrition, exercise, sleep, tobacco cessation, and stress management 
• Assess health, environment, nutrition, and behavioral areas of concerns using a variety of assessments
• In response to assessments, coach and problem solve with the member to identify and address specific goals to support health and behavior change
• Apply motivational interviewing technique when engaging with members telephonically
• Gather detailed and accurate information on assigned members and enters data into electronic systems and communication logs
• Create and sustain a supportive member-focused environment for behavior change
• Manages time to ensure that appointments are kept and appropriate follow-up is done in a timely manner
• Complete outbound calls to engage with members and provide necessary health coaching to reduce or eliminate high-risk behaviors
• Answer inbound calls or online inquiries regarding claims, benefits, eligibilities, provider searches and other health-related inquiries, as well as following up with members to ensure their needs have been met
• Conduct research on members’ behalf to resolve healthcare issues
• Identify and escalate issues to appropriate team members for resolution

Skills and Qualifications

• Bachelor’s degree in a health-related field required.(e.g. Wellness, Exercise Physiology, Public Health, Health Science, Nutrition, or Health Promotion)
• Prefer a minimum of one year of experience
• Knowledge of current health issues and behavior-change strategies
• Ability to manage multiple members with different employer coaching structures and benefit plans
• Achieve or maintain related certifications (e.g. health education, Certified Health Education Specialist, health coaching, nutrition)
• Experience with telephonic health coaching preferred
• Exceptional customer focus
• Demonstrated ability to work with diverse populations and cultural backgrounds
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
• Ability to figure things out creatively with appropriate and creative use of resources
• Willing to accept flexibility in weekday and weekend working hours; needs to be available from 6:00 AM -8:00 PM based on need
• Demonstrated accuracy and productivity in a changing environment
• Current CPR/ AED and First Aid certifications
• Bilingual (Spanish/English) is helpful, not required

HOW TO APPLY: Submit resume to: fitness.coordinator@ywcaofasheville.org

Job Descriptions                                                                                    

Title: Early Learning Program Floater

Department: ELP                                                                            

Reports to: Director of ELP

Effective Date: September 2019

Full Time Benefits:

• Health Benefits
• Free Gym/Aquatics Membership
• PTO
• 10 Paid Holidays
• Child Care Discount

Position Summary: Provide a successful, safe and supervised educational setting for students in the ELP, Head Start, &/or NC Pre-K environment (classroom, outdoor play area, and field trips). Develop individual goals for children, provide on-going assessment on progress and facilitate transition into other pre-school settings. Support parents in their role as primary caretakers and educators of their children and encourage their involvement in all aspects of the program. Maintain on-going contact with families and work with all other components (health, nutrition, family services, mental health, special services, parent education and resource/referral) to integrate services into the family setting. Ensure the program is meeting goals of excellence set by the Director of Early Learning Program. The position is full-time, year-round, benefits eligible and non-exempt. 

Mission Alignment: Communicates and appeals to people of all ethnicities, creeds, sexual orientations, gender expressions, incomes, lived experiences, and other identities with consistent intentionality and kindness. Contributes to a compassionate YWCA community by exhibiting respect; a healthy, balanced lifestyle; honesty; integrity; non-violence; collaboration; justice; and fairness.

Minimum Qualifications:  

• Education:

• • • High School Diploma or GED required
    • Infant/Toddler Certificate;  Preschool Certificate; Associate’s Degree in Early Childhood Education preferred

• Experience:

• • • Previous classroom experience working with children

• Certifications:

• • • CPR and Pediatric First Aid
    • ITS Sid Certification

• Technical/other:

• • beginning computer skills, internet and email.

Roles and Duties:

Duties and Responsibilities: 

• Follow the schedule set by the Director of Early Learning Program or the Early Learning Coordinators and attend classrooms as directed.
• Assist in cleaning according to strict guidelines as directed by the teacher being assisted, the Director of Early Learning Program, or the Early Learning Coordinators.
• Assist in keeping laundry, art, and utility closets tidy.
• Assist with breakfast, lunch, and snack service to the children, modeling an appreciation of good nutrition according to the standards of Early Learning Program
• Assist with administrative tasks as needed.
• Ensures the successful implementation of the CACFP program with the Early Learning Program department.
• Provides oversight and data collection to ensure accurate reporting and monitoring of programs including CACFP, EHS, NC Pre-K, DCDEE; Environmental Health; for any and all monitoring and licensing agencies. 

Written Documentation: 

• Works as part of a team to maintain accurate written/electronic records.

Collaborative Service: 

• Works as part of a team of two teachers in the assigned classroom. May be required to assume the role of ‘lead teachers to facilitate leadership and responsibility in each classroom. This role may shift from one to the other member of each team of teachers. 
• Assume other duties as assigned by the Lead Teacher, Director of Early Learning Program or Program Coordinators.
• Participate in regularly scheduled YWCA team meetings.

Curriculum Development: 

• Works as part of a team to document individual and group needs, attending to special needs, specific interests, strengths and concerns. 
• Assists with gathering classroom materials and supplies to support daily plans; change materials in learning centers as needed. 
• Helps adapt curriculum to address and meet individual goals for children as identified in their individualized education plans.

YWCA Administration:

• Provides excellent customer service, ensuring that all members and participants at the YWCA are welcomed, provided with accurate and complete information, and shown respect and appreciation. Willingly and responsibly facilitates solutions to problems presented by staff, members, and participants. 
• Attends training assigned by the YWCA administration.
• Assumes other responsibilities appropriate for the position as requested by the YWCA administration.
• Will work with a culturally and economically diverse population of YWCA members, participants, and staff members. 
• Is responsible for knowing all conditions of employment, including the contents of the YWCA staff policy manual. 
• Maintains confidentiality at all times regarding information about participants and colleagues. 

Working Conditions:

• Works in direct proximity with children and will be exposed to childhood illnesses. 
• Will spend a part of each day supervising and participating in outdoor play at all times of the year. 

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: will stand for long periods of time; may occasionally lift and/or move heavy objects or boxes; will be expected to participate in the demands required when working with children under the age of 6 such as bending, lifting, diapering, floor play, leading fitness activities. 
• Occasional lifting up to 50 lbs.

POSITION TITLE:  Lifeguard

DEPARTMENT: Aquatics

REPORTS TO: Aquatics Coordinator

FUNCTION: Lifeguards ensure the safety of all aquatics participants by preventing accidents, informing participants of and enforcing the rules. Lifeguards also assist in the maintenance of the facility and program operations to ensure that all participants have a good experience.

RESPONSIBILITIES:

• Maintains vigilance over pool participants from a position on the pool deck.
• Becomes familiar with physical circumstances of participants, paying attention to visible medical conditions and limitations. Learns participants’ names.
• Assist participants as needed, projecting professionalism.
• Collects tickets and logs each participant to record attendance in each activity.
• Attends mandatory in-service trainings as arranged by the Aquatics Coordinator.
• Immediately communicates any problems or issues affecting the safety and enjoyment of participants to the Aquatics Coordinator or Aquatics Assistant—by telephone if necessary.
• When serving an opening or closing shift, performs extra duties defined by the Aquatics Coordinator or Aquatics Assistant.

Pool Maintenance:

• Tests the water temperature and condition at regular intervals during shift according to schedule and standards set by the Aquatics Coordinator or Aquatics Assistant. Accurately records results.
• When not supervising participants, takes initiative to organize program supplies and toys, arrange ropes for the next activity, clean the deck, check the First Aid Kit, and perform other duties as described by the Aquatics Coordinator or Aquatics Assistant.

     YWCA Administration:

• Provides excellent customer service, ensuring that all members and participants at the YWCA are welcomed, provided with accurate and complete information, and shown respect and appreciation. Willingly and responsibly facilitates solutions to problems presented by staff, members, and participants.
• Assumes other responsibilities appropriate for the position as requested by the YWCA administration.
• Maintains confidentiality regarding information about participants and colleagues.

MINIMUM QUALIFICATION REQUIREMENTS:

Education level: High school degree or equivalent.

Experience: 2 years as a lifeguard.

Certifications:American Red Cross Lifeguarding Certification

Other: Able to perform CPR and basic first aid.

Technical: Basic computer literacy.

HOURS OF WORK: Part time, potentially including evenings and weekends.

STARTING WAGE RANGE: $10.00 per hour

FLSA STATUS: Non-exempt.

HOW TO APPLY: Submit resume and cover letter with salary requirements to: humanresources@ywcaofasheville.org

The YWCA of Asheville Equal Opportunity Employer.  As such, in compliance with and as required by federal and state law, all applicants are considered without regard to race, color, religion, national origin, sexual orientation, age or disability.

POSITION TITLE:   Empowerment Childcare Counselor

DEPARTMENT:  Empowerment Childcare Program

REPORTS TO:  Director of Empowerment Childcare

FUNCTION: Empowerment Childcare Counselors are responsible for ensuring that children in the care of the Empowerment Center are safe, have sanitary conditions, have activities, interaction with counselors or volunteers, and are provided with food according to guidelines. The Empowerment Childcare Center serves the children of Motherlove participants and of Club W members. The position is part time, year round and non-exempt.

RESPONSIBILITIES:

• Ensures that the center is open, safe, and cleaned using the prescribed sanitation methods.
• Ensures that parents dropping off children are personally greeted and that parents remain confident that the center is safe and clean and is providing appropriate stimulation for their children. Maintain a high level of organization when handling the possessions of child participants.
• Ensures that staffing levels are appropriate for the number of children at all times by regulating intake of Health and Fitness participants if necessary.
• Provides structure and maintain order by making sure that age-appropriate activities are available and develop new activities as required. Participate in activities with children and exercise approved methods of redirection when needed.
• Maintain a tidy environment in the Center throughout the day and evening. Engage children in clean up and set up.
• Engages with and explains protocols to volunteers when needed. Facilitate volunteer-led activities.
• Ensures that food is prepared and served appropriately. Provides healthy options. Advises the director when food is needed; creates lists.
• Coordinates and consults with parents on concerns such as improper clothing or inadequate provisions. Advises parents on child’s daily activity; include reports on any problems the children encountered.
• Adopts appropriate tone with parents. Practices good customer service at all times.
• Reports non-compliance regarding provisions as well as non-compliance regarding pick-up time to the director immediately.  

• Ensures that information (contact information, allergies, etc.) on parents and children are up to date at all times by using prescribed sign in procedures.
• Ensures that parents sign in and out at every visit and that appropriate forms are completed and up to date.

MINIMUM QUALIFICATION REQUIREMENTS:

Education level:  High school diploma or higher

Experience:  Must have experience working with children in a daycare setting

Certifications:  EDU119 is minimum requirement

HOURS OF WORK: Hours vary between day and evening hours, some Saturday mornings required.

STARTING WAGE RANGE: $13.65 per hour for part time, $12.16 per hour for full time with benefits.

FLSA STATUS:  non-exempt

HOW TO APPLY: Submit resume and cover letter:  humanresources@ywcaofasheville.org

The YWCA of Asheville Equal Opportunity Employer.  As such, in compliance with and as required by federal and state law, all applicants are considered without regard to race, color, religion, national origin, sexual orientation, age or disability.

Certified Water Exercise Instructor-Part time

Certified Water Aerobics Instructor needed, must have a current certificate in United States Water Fitness or equivalent and a current CPR/AED certificate.

Women and People of Color are encouraged to apply. Qualified candidates who are fluent in Spanish and English are strongly encouraged to apply.

Applications and resumes should be sent to humanresources@ywcaofasheville.org 

The YWCA of Asheville Equal Opportunity Employer.  As such, in compliance with and as required by federal and state law, all applicants are considered without regard to race, color, religion, national origin, sexual orientation, age or disability.

POSITION TITLE: Guest Services Associate, Full-Time

DEPARTMENT: Guest Services

REPORTS TO: Guest Services Supervisor

POSITION SUMMARY:

The Guest Services Associate, Full-Time position is responsible for the efficient handling of the reception area in the entrance lobby with a focus on pleasurable guest and staff experiences, and the safety and security of all who enter the YWCA facilities.  This position has primary responsibility for the review and upkeep of both the communications log, lost and found items, as well as assisting with the sufficient supply of materials provided to guests at the front desk. This position reports to the Guest Services Supervisor and provides support both to the supervisor and part-time Guest Services Associates. 

FULL TIME BENEFITS INCLUDE:

• Health Benefits
• Free Gym/Aquatics Membership
• PTO
• 10 Paid Holidays
• Child Care Discount

REQUIRED SKILLS:

• Strong computer skills including Google Suite, and Microsoft Office are preferred 

• Strong interpersonal skills, including written and verbal communication

• Ability to problem solve and respond to questions and requests with delicacy, and intentionality

• Ability to maintain composure at front desk during high-volume periods

• Ability to enter and edit information into relevant databases

PREFERRED SKILLS:

• Moderate proof-reading and document editing skills

• Bilingual (Spanish/English) with written and spoken proficiency in both languages

• 1 year of direct client sales preferred

MISSION ALIGNMENT:

• Communicates with people of all ethnicities, creeds, sexual orientations, gender expressions, incomes, lived experiences, and other identities with consistent intentionality and kindness. Contributes to a compassionate YWCA community by exhibiting respect; a healthy, balanced lifestyle; honesty; integrity; non-violence; collaboration; justice; and fairness.

DUTIES AND RESPONSIBILITIES

• Provides excellent customer service, ensuring that all members, guests, staff and participants are greeted in a friendly, respectful, and courteous manner. Maintains a positive relationship with fellow staff members, regular members and program participants.
• Monitors individual YWCA of Asheville email account, YWCA of Asheville website and various calendars to stay up to date and provide inquiries with correct information.
• Follows an established schedule. Required to attend monthly staff meetings, one-on-one meetings with the Guest Services Supervisor, and any trainings as needed.
• Facilitates communication throughout the building. Ensures all phone calls efficiently and courteously are answered and appropriately transferred during shift. Notifies Guest Services Supervisor of urgent needs. Notifies correct personnel of any emergency situations. 
• Ensures that during their shift, all visitors, members and staff check-in with a key card or with the desk to ensure the safety of the building and personnel
• Maintains an organized and presentable front desk and lobby area. This includes periodically wiping down windows, tables, and counters and filing paperwork. 
• Monitors and responds to needs on the Guest Services Communications Log. Monitors Lost and Found items according to policy.
• Enters, proofs and updates information in relevant databases as assigned
• Keeps front desk stocked, and up to date in supplies for members, such as group fitness, aquatics, event flyers and schedules and creates new member welcome packets. Tracks t-shirt and giveaways inventory for sales and membership incentives, and provides that data to departments as directed.
• Assumes other responsibilities as assigned by the Guest Services Supervisor.  This may include small projects from other departments when needed, i.e. refilling paper towels in bathrooms, stuffing envelopes, helping input data, or assisting with special events.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: Frequently moves throughout the building, may give sequential tours requiring long periods standing, walking, and talking. Occasionally lifts and/or moves heavy objects up to 50 lbs. Guest Services employees work at a desk for long hours operating a personal computer. They may be required to stand for long periods as well. Employees will occasionally be asked to distribute salt on the front entrance way during winter weather conditions.

HOURS OF WORK: Typically works 40 hours per week, over a 9 hour period, with a one hour, off the clock meal break. Regular schedule is Monday – Friday 9:00 AM – 6:00 PM. Work on weekends, early mornings and evenings may also be required, as determined by the Guest Services Supervisor and the facility’s needs. 

STARTING WAGE RANGE: $ 12.16 per hour, with benefits

FLSA STATUS: Non-Exempt

HOW TO APPLY: Submit resume and cover letter to: humanresources@ywcaofasheville.org

Deadline to apply is December 15, 2019

POSITION TITLE: Kitchen Assistant
DEPARTMENT: Preventive Health
REPORTS TO: Nutrition Coordinator
FUNCTION: The kitchen assistant supports food production, kitchen safety and sanitation for the YWCA’s Child Care Programs. Responsibilities include preparing snack/meals, washing dishes and cleaning the kitchen, and serving food to children.

RESPONSIBILITIES:
• Under the direction of the Nutrition Coordinator and Kitchen Manager, works independently or as part of a team to prepare food for the lunch and/or afternoon snack for the Child Care programs, and preps food for the following day.
• Delivers food to classrooms as required.
• Communicates needs from teachers to kitchen manager staff.
• Washes dishes used in preparation and children’s dishes following meal service and cleans kitchen equipment and surfaces as required.
• Under the direction of the Child Nutrition Coordinator follows all protocols for sanitation both in preparation of food and clean-up of the kitchen and dishes.

MINIMUM QUALIFICATION REQUIREMENTS:
Education level: High school diploma and above
Experience: Some experience in a commercial kitchen preferred
Certifications: ServSafe certification is preferred but not required
HOURS OF WORK: Monday through Friday 7:00 am to 1:00pm
STARTING WAGE RANGE: $13.65 per hour
FLSA STATUS: non- exempt, part time
HOW TO APPLY: Submit resume and cover letter with salary requirements to:
humanresources@ywcaofasheville.org

The YWCA of Asheville Equal Opportunity Employer.  As such, in compliance with and as required by federal and state law, all applicants are considered without regard to race, color, religion, national origin, sexual orientation, age or disability.

REQUEST FOR PROPOSAL (RFP)
JANITORIAL SERVICES
YWCA OF ASHEVILLE AND WNC
November 4, 2019

The YWCA of Asheville and WNC (YWCA) is requesting proposals for the provision of janitorial services. The award shall be made to the responsible Proposer taking into consideration the evaluation factors set forth in the RFP and obtaining best and final offers.

Scope of Services:

The successful Proposer shall be required to provide the minimum janitorial services outlined in Exhibit “B” (Basic Services).

(Click HERE for Exhibit B and HERE for the floor plan.)

The successful Proposer shall be required to furnish all electrical equipment, machinery, transportation and other implements necessary to execute the contract.

The Proposer should propose a plan as to how the Basic Services and any suggested and/or enhanced services will be performed. The plan should include the number of personnel, which will be used to execute the services and when the services will be performed, and estimated time to complete services.

The Proposer is specifically advised that any person, firm, or other party to whom it is proposed to award a subcontract under this contract must be approved by the YWCA. In the event Proposer plans to subcontract any portion of the work, Proposer shall indicate in its plan the identity of the subcontractor(s) and the role of the said subcontractor(s).
The successful Proposer shall maintain that all employees have been trained in appropriate safety measures to ensure Proposer’s employees are performing their work in a safe manner.

Qualifications of Proposer
The Proposer shall state their qualifications as a professional janitorial firm, which should include by not limited to, previous janitorial services offered to businesses within Buncombe County, current janitorial contracts being performed by the Proposer, the length of time that the Proposer has been performing the service, the length of time employees who will be executing the service have been employed by the Proposer, and any special qualifications those employees may have.

The Proposer shall have a minimum of three (3) years previous experience in janitorial services for similar sized projects prior to the date the proposal is submitted.
The Proposer shall include responsibilities and relevant experience of the person(s) who will be actively engaged in managing the contract and supervising the employees providing the services.

The Proposer shall submit with the proposal summary of any training provided to employees to ensure the services proposed are provided in a safe and high quality manner and environment.

If any services are expected to be subcontracted, the Proposer shall also provide all of the above information for the subcontractor(s).

References/Client List
The Proposer shall provide a list of (3) client references, at least (2) of which are current clients, for whom the same or similar type of services as those sought in the RFP have been or are being provided. The Proposer shall provide the location of the properties served, a contact person, email address and telephone number for each. The YWCA reserves the right to contact clients for reference checks.

In the event the Proposer plans to subcontract any services, the above information shall be provided as it relates to the subcontractor(s) and the services that will be performed by such subcontractor.

Term of Agreement
The agreement will begin January 1, 2020. The terms of the agreement for janitorial services will be negotiated with the selected Proposer. The YWCA is expecting a minimum term of one (1) year with (2) additional years at the option of the YWCA. The contract will be monitored for acceptable services rendered throughout the contract term. The YWCA will have the option to cancel the contract in whole or in part during the contract for any reason or no reason, without penalty, upon notice. The Proposer will not be entitled to lost profits or any further compensation not earned prior to the time of cancellation.

Payments
For payment due for Basic Services the Proposer shall submit invoices at the end of each monthly billing period. The YWCA will pay within 15 days of receipt.

Insurance
Proposer will maintain a minimum of $1,000,000 General Liability policy naming the YWCA as an additional insurer. Including any contractor(s). Proposer will maintain a workers comp policy as governed by the State of North Carolina on all employees working at the YWCA.

Proposal Process
The YWCA will hold two (2) non-mandatory Pre-submittal conference meetings and walkthroughs of the job site. NO private walkthroughs will be granted. The walkthrough dates are as follows:

• Saturday, November 23, 2019 1:00 PM
• Saturday, December 7, 2019, 11:00 AM

If you would like to attend please email Director of Facilities Duncan Macfarlane at: Duncan.Macfarlane@ywcaofasheville.org. Please specify the date that you will attend.

Pricing
Any submittal that does not include the price for monthly services as outlined in Exhibit “B” will not be considered.

Proposal Deadline
Proposals must be received by the YWCA by end of business on December 14, 2019. Proposals may be mailed, emailed or hand delivered to the address below:

YWCA of Asheville & WNC
Attn: Duncan Macfarlane, Facilities Director
185 S. French Broad Avenue
Asheville, NC 28801-3954
Duncan.Macfarlane@ywcaofasheville.org

Proposals received later than the submission deadline will not be considered. They will be marked “Too Late” and returned unopened to the Proposer. All proposals must be signed by a signing authority of the Proposer.