Job Openings

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Advancement Assistant: Part-time, Non-Exempt

YWCA of Asheville and Western North Carolina – Asheville, NC

Thank you for your interest in the Advancement Assistant position. The YWCA of Asheville is dedicated to the
empowerment of women and to eliminating racism. We strive to be a leader in the community of Western North Carolina,
fully representing its diversity and working for peace, justice, freedom and dignity for all people. Each staff member makes
the difference. If you share our commitment and passion, and you think you would be a great fit for the Advancement
Assistant position, please submit an application today. Thanks for your interest in joining our team at the YWCA of
Asheville!

Position Summary: The Advancement Assistant works to provide support for the work of the Advancement Department,
which includes Development (fundraising), Communications (marketing), Grant Writing, Volunteer Coordination and a
variety of community outreach efforts. This position is part time (20 hours per week), hourly, non-exempt, no benefits.

The ideal candidate will have skills and/or successful experience in the following:

Duties and Responsibilities:
• Timely data entry of various constituent groups
• Assist with event related tasks as needed
• Monthly reconciliations with Next Step and Peachtree
• Assist with Empower Hour tours (greeting guests, distributing lunch, clean up)
• Assist with mass mailings and e-communications (creating appropriate queries, etc.)
• Posting of marquee messages on a timely basis
• Assist with website maintenance and updating date sensitive items on the website
• Update the flat screens in the lobby on a daily basis
• Assist with marketing research, data analysis (Facebook, email, website usage)

General:
• Works cooperatively and effectively as a team member by communicating and contributing information on a
continuous basis
• Assumes job duties and responsibilities as assigned by supervisor and is punctual and dependable in carrying
them out.
• Attends in service and staff meetings
• Assumes other responsibilities as may be appropriate for the position

Physical demands:
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job: frequently required to move throughout the building and
outdoor areas, required to sit for long periods of time in front of the computer screen, may occasionally lift and/or
move heavy objects or boxes.

Diversity Statement:
The YWCA of Asheville is committed to creating a multicultural workplace by effectively eliminating institutional biases
and removing organizational barriers. We are also committed to creating an environment in which you can accomplish
and enjoy your work. That means that we are committed to equal employment opportunity, to ethical conduct, and to
a workplace free of discrimination and harassment. It also means that our culture focuses on people -- you and your
colleagues -- and how we deal with each other on a day-to-day basis.

Education and Experience:
Associate’s degree or higher preferred. Strong written communication skills including spelling, grammar, punctuation, and
attention to detail; proficiency with Microsoft Office software, ability to learn database software

Minorities are encouraged to apply. Fluency in Spanish is desired. Qualified candidates who are fluent in Spanish and English
are strongly encouraged to apply.

Please do not call the YWCA to discuss this postion.

Application deadline November 7, 2014

Send resume and cover letter to humanresources@ywcaofasheville.org.

 

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Information Technology Assistant: Part-time, Non-Exempt

YWCA of Asheville and Western North Carolina – Asheville, NC

Thank you for your interest in the Information Technology Assistant position. The YWCA of Asheville is dedicated to the
empowerment of women and to eliminating racism. We strive to be a leader in the community of Western North Carolina,
fully representing its diversity and working for peace, justice, freedom and dignity for all people. Each staff member
makes the difference. If you share our commitment and passion, and you think you would be a great fit for the Information
Technology Assistant position, please submit an application today. Thanks for your interest in joining our team at the
YWCA of Asheville!

Position Summary: The IT Assistant ensures the staff of the entire organization has the technical equipment and
knowledge they need to do their jobs efficiently. Assumes job duties and responsibilities as assigned by supervisor and is
punctual and dependable in carrying them out.

The ideal candidate will have skills and/or successful experience in the following:

IT Management:
• Installs, maintains and upgrades computer related hardware and software for the entire building
• Management of audio/visual equipment for various on site meetings and events
• Provide staff reminders and procedures regarding efficient computer usage
• Coordinate acquisition, installation, and set-up of hardware and software
• Ensure adequate security and data integrity for the network and databases
• Implement and control a secure backup procedure
• Help departments maintain systems and records as required
• Troubleshoot all software, hardware, and network issues.

Staff Development & Collaboration:
• Works cooperatively and effectively is a team member by communicating and contributing information on a
continuous basis
• Works with individual staff members with specific software, email, and hardware challenges
• Works well with a diversity of people, able to facilitate cooperative work.
• Provides quality customer service to all customers, applying quality standards.

Facilities, Safety, & Physical Demands:
• Works in a variety of offices to install and maintain computer equipment
• The physical demand described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job: frequently required to move throughout the building,
required to sit for long periods of time in front of the computer screen, may occasionally lift and/or move heavy
objects or boxes.

Diversity Statement:

The YWCA of Asheville is committed to creating a multicultural workplace by effectively eliminating institutional biases
and removing organizational barriers. We are also committed to creating an environment in which you can accomplish
and enjoy your work. That means that we are committed to equal employment opportunity, to ethical conduct, and to
a workplace free of discrimination and harassment. It also means that our culture focuses on people -- you and your
colleagues -- and how we deal with each other on a day-to-day basis.

Education and Experience:

Associate’s degree or higher preferred. Must have work experience with hardware, software and network systems,
database entry, customer assistance with IT troubleshooting, and general clerical work experience.

Minorities are encouraged to apply. Fluency in Spanish is desired. Qualified candidates who are fluent in Spanish and English are strongly encouraged to apply.

Application deadline is November 7th, 2014.

Please do not call the YWCA to discuss this position.

Send resume and cover letter to humanresources@ywcaofasheville.org

 

 

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Director of School Age Programs: Supervisor, Full-time, Exempt

YWCA of Asheville and Western North Carolina – Asheville, NC

Want to be part of a dynamic leadership team?

Thank you for your interest in the Director of School Age Programs position. The YWCA of Asheville is dedicated to the empowerment of women and to eliminating racism. We strive to
be a leader in the community of Western North Carolina, fully representing its diversity and working for peace, justice, freedom and dignity for all people. Each staff member makes the
difference. If you share our commitment and passion, and you think you would be a great fit for the Director of School Age Programs position, please submit an application today. Thanks
for your interest in joining our team at the YWCA of Asheville!

Position Summary: The Director of School Age Programs is a member of the senior leadership team of the YWCA and is responsible for providing quality care for children in kindergarten through sixth
grade outside of school hours. The Director of School Age Programs works closely with a racially, culturally, and economically diverse group of participants and colleagues.
The position is responsible for creating and sustaining a community of learning, and creativity that ensures that children grow academically, socially, physically, and emotionally in a
safe, educational, and fun environment.

The ideal candidate will have skills and/or successful experience in the following:

Enhancement of Academic Youth Education Program:
• Develops, coordinates, and oversees implementation of an interactive hands-on curriculum. The position provides age appropriate experiences consistent with the mission and
values of the YWCA.
• Creates and implements program plans and activities that support the learning of life and social skills, educational achievement, nutrition, and physical activity for children from
kindergarten through sixth grade after school and during the summer.
• Establishes and models professional standards of behavior with children and adults, and ensures that all staff meet professional standards of behavior.
• Seeks to improve academic achievement in student reading and math by utilizing school report card information to establish pre- and post-participation skill levels and offering
help to students having difficulty.
• Continually improves the quality of the program by maintaining personal awareness, skills, and knowledge of best practices in the field and integrating those best practices as appropriate.
• Ensures confidentiality of information where appropriate.

Family & Community Relations:
• Establishes and sustains relationships with families, community organizations, and schools to identify areas of need for individual children.
• Assesses family situations to identify challenges and develop unique plans for each child to address challenges and meet goals for improvement.
• Communicates concerns to parents and teachers as needed to support child development.
• Provides hands-on experiences and relationship building for children through community service.
• Identifies and secures community resources to enrich experiences and learning for children and staff to supplement programming.

Staff Development & Collaboration:
• Carries out supervisory responsibilities in accordance with the YWCA’s policies. Responsibilities include interviewing, hiring, mentoring, training and appropriate certifications for staff.
• The position is responsible for assigning and directing work, evaluating performance, addressing concerns and resolving problems.
• Regularly observes staff interactions with children and continually improves their quality of program implementation.
• Collaborates with other staff and other program directors.
• Works closely with the Executive Director on presentations and special projects.
• Is expected to attend events during the day and evening hours and on occasional weekends.

Financial Management:
• Participates in the development of the program budget. Manages the budget to achieve income, revenue, and expense goals.
• Ensures complete and accurate recordkeeping and data capture about program participation, analyzing and utilizing information for grant and licensing reports and planning.
• Participates in setting fees for program participation and ensures that all payments are complete and timely.
• Supports subsidy families in meeting payment requirements.
• Oversees staff scheduling and payroll to ensure appropriate coverage and accurate compensation of staff.

Facilities, Safety, & Physical Demands
• Ensures all safety regulations and licensing guidelines are met.
• Monitors state regulations and funding to ensure all requirements are met for attendance, accurate participation records are maintained, sanitation guidelines are followed, and
funding is sustained.
• Provides a safe, reliable transportation program to support program goals. Develops and oversees transportation schedules and routing to limit children’s time on busses,
maximize bus usage, and ensure that children arrive on time to meet subsidy requirements. Ensures that all safety requirements are met, all drivers have appropriate licensing,
and vehicles are well maintained.
• Potential contact with school age children that may be exposed to childhood illnesses.
• Must have a positive attitude and flexibility in working with children ages 5 -12 Must be able to physically keep up with children during outside and recreational activities.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: frequently
required to move throughout the building; required to sit for long periods of time in front of the computer screen; may occasionally lift and/or move heavy objects or boxes;
may occasionally be required to lift younger school age children.
• Must be able to perform CPR and basic First Aid.

Education and Experience:
Masters in Social Worker preferred or closely related field or 10 years of experience working with youth or families. Minimum 400 hours of verifiable experience working
with school age children in a licensed facility. Must have or be able to complete the North Carolina Early Childhood Administration Credentials within 6 months of hire.

Diversity Statement:
The YWCA of Asheville is committed to creating a multicultural workplace by effectively eliminating institutional biases and removing organizational barriers. We are also
committed to creating an environment in which you can accomplish and enjoy your work. That means that we are committed to equal employment opportunity, to ethical
conduct, and to a workplace free of discrimination and harassment. It also means that our culture focuses on people -- you and your colleagues -- and how we deal with
each other on a day-to-day basis.

Minorities are encouraged to apply. Fluency in Spanish is desired. Qualified candidates who are fluent in Spanish and English are strongly encouraged to apply.

Application deadline is November 14th, 2014.

Please do not call the YWCA to discuss this position.

Send resume and cover letter to humanresources@ywcaofasheville.org

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YWCA of Asheville and Western North Carolina
Job Description
Title:  Guest Services Associate
Department:  Health and Wellness
Reports to:  Membership Coordinator
Effective Date:  October 2014

Position Summary:  Guest Services is responsible for the efficient management of the reception area in the entrance lobby with a focus on pleasurable guest experiences
and the safety and security of all who enter the YWCA facilities.  As the “face of the organization,” our Guest Services staff provides an excellent first impression by being well
informed, computer literate, and exhibiting a pleasant demeanor.  This position is part-time, non-exempt and reports to the Membership Coordinator.  Work on weekends,
early mornings and evenings is required.

The YWCA fosters a team environment and seeks employees who are dedicated to promoting our mission:
eliminating racism, empowering women, and promoting peace, justice, freedom and dignity for all.

Duties and Responsibilities:
• Responsible for Guest Services as a primary public point of communication with program participants, Club W and Aquatics members, and other visitors ensuring that
accurate and up-to-date information about all programs and operations is provided.  Ensures all phone calls are answered efficiently and courteously, and transferred appropriately.
• Provides excellent customer service, ensuring that all members, guests and participants are greeted in a friendly, respectful, and courteous manner.  Excellent customer
service includes providing information and assistance in a professional manner.
• Establishes a welcoming, friendly, helpful tone for the organization that develops and maintains a positive relationship with members, visitors, program participants.
• Manages building security by opening and closing, by using the alarm system and controlling access to the building as appropriate.
• Follows established schedule, utilizes database effectively and efficiently for all interaction and transactions.  Ensures money is accurate at the end of each shift.  Ensures
that all merchandise sold is correctly accounted for by department.
• Facilitates communication throughout the building.  Notifies maintenance and housekeeping of urgent needs and notifies correct personnel of any emergency situations. 
Directs guests to appropriate location as needed.
• Monitors individual email account to stay up to date on information pertaining to the organizational operations.  Passes out all activity cards to members. 
• Successfully completes the sign up process for Club W memberships, swim lessons and Silver Sneaker participants.  Ensures that the computer responsibilities
associated with all new registrations are completed correctly.
• Engages in organizational activities as appropriate and is required to attend bi-weekly staff meetings, one-on-one meetings with your supervisor and any trainings as needed.
• Assumes other responsibilities as assigned by the Membership Coordinator.  This may include small projects from other departments when needed, i.e. stuffing
envelopes, helping input data, or assisting with special events.

Required Skills:
• Basic computer literacy (email, for example) is required.  The willingness and capacity to learn data entry using specialized YWCA software is also required.
• A pleasant demeanor and the ability to work with people in difficult situations are required.
• Guest Services staff is required to present a well groomed appearance and wear attire as described in the YWCA Personnel Handbook.  This includes wearing an
official YWCA shirt while on duty.

Physical Demands:
An employee in Guest Services works at a desk for long hours, may be required to stand and operates a personal computer.  This employee will occasionally be asked to
distribute salt on the front entrance way during winter weather conditions.

Minorities are encouraged to apply. Fluency in Spanish is desired. Qualified candidates who are fluent in Spanish and English are strongly encouraged to apply.

High School diploma or equivalent required.

Please do not call the YWCA to discuss this position.

Send resume and cover letter to humanresources@ywcaofasheville.org

 

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YWCA of Asheville and Western North Carolina  
Job Description
Title: Drop-in Child Care Counselor
Department: New Choices
Reports to: Director of New Choices
Effective Date:  August 2014


Position Summary:

Drop-in Child Care Counselors are responsible for ensuring that children in the care of the Drop-in Center are safe,
have sanitary conditions, have activities, interaction with counselors or volunteers, and are provided with food according
to guidelines. The Drop-in Child Care Center serves the children of New Choices participants and of Club W members.
The position is part time, year round and non-exempt.

The YWCA fosters a team environment and seeks employees who are dedicated to promoting our mission:
eliminating racism, empowering women, and promoting peace, justice, freedom and dignity for all.

Duties and Responsibilities:
• Ensures that the center is open, safe, and cleaned using the prescribed sanitation methods.
• Ensures that parents dropping off children are personally greeted and that parents remain confident that the center is safe and clean and is providing
appropriate stimulation for their children. Maintain a high level of organization when handling the possessions of child participants.
• Ensures that staffing levels are appropriate for the number of children at all times by regulating intake of Health and Fitness participants if necessary.
• Provides structure and maintain order by making sure that age-appropriate activities are available and develop new activities as required. Participate in
activities with children and exercise approved methods of redirection when needed. Provide supervised time outside at prescribed intervals. Advise the
director when supplies for activities are needed; create lists.
• Maintain a tidy environment in the Center throughout the day and evening. Engage children in clean up and set up.
• Engages with and explains protocols to volunteers when needed. Facilitate volunteer-led activities.
• Ensures that food is prepared and served appropriately. Provides healthy options. Advises the director when food is needed; creates lists.
• Coordinates and consults with parents on concerns such as improper clothing or inadequate provisions. Advises parents on child’s daily activity;
include reports on any problems the children encountered.
• Adopts appropriate tone with parents. Practices good customer service at all times.
• Reports non-compliance regarding provisions as well as non-compliance regarding pick-up time to the director immediately. 
• Attends all staff meetings; helps the director establish procedures.
• Is responsible for knowing all conditions of employment, including the contents of the YWCA staff policy manual and the Drop-in Child Care Handbook. 
Must implement all procedures from the staff
handbook consistently, and keep up to date on and implement all new procedures.
Program Administration:
• Ensures that information (contact information, allergies, etc.) on parents and children are up to date at all times by using prescribed sign in procedures.
• Ensures that parents sign in and out at every visit and that appropriate forms are completed and up to date.
YWCA Administration:
• Provides excellent customer service, ensuring that all members and participants at the YWCA are welcomed, provided with accurate and complete information,
and shown respect and appreciation. Willingly and responsibly facilitates solutions to problems presented by staff, members, and participants.
• Attends trainings assigned by the YWCA administration.
• Assumes other responsibilities appropriate for the position as requested by the YWCA administration. • Will work with a culturally and economically diverse
population of YWCA members, participants, and staff members.
• Is responsible for knowing all conditions of employment, including the contents of the YWCA staff policy manual.
• Maintains confidentiality at all times regarding information about participants and colleagues.
Working Conditions:
• Will be in close proximity to children of all ages and may be exposed to childhood illnesses.
• Will primarily stand and move about the Drop-in Center during shifts.
• Will use professional-grade cleaning solutions.
Physical Demands:
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: 
Will be required to lift children of all ages.
Will be engaged in keeping children clean, helping with toileting and diapering. Will be responsible for maintaining the appearance of the room. May be required to lift heavy objects.

The position is part time, and non-exempt.

Hours: M-F 8:00-4:00
Hours: M-F 4pm-8pm and every Saturday

Minorities are encouraged to apply. Fluency in Spanish is desired. Qualified candidates who are fluent in Spanish and English are strongly encouraged to apply.

High School diploma or equivalent required.

Please do not call the YWCA to discuss this position.

Send resume and cover letter to humanresources@ywcaofasheville.org

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 YWCA of Asheville and Western North Carolina  
Job Description
Title: Child Care Teacher
Department: Child Care
Reports to: Director of Child Care
Effective Date:  October 2012

Position Summary: Child Care Teachers provide supervision, educational opportunities, and give quality care to children--aged 6 weeks to five years--in a safe, loving environment. Teachers are responsible for establishing the environment of the room to which they are assigned and for ensuring that other adult caregivers are meeting goals of excellence set by the Director of the Child Care Center and the YWCA administration. The position is full-time, year-round, benefits eligible and non-exempt.

The YWCA fosters a team environment and seeks employees who are dedicated to promoting our mission:
eliminating racism, empowering women, and promoting peace, justice, freedom and dignity for all.

Duties and Responsibilities:
• Works together with co-teacher to produce the curriculum for each day and to provide a schedule for the class ensuring that curriculum guidelines and requirements established by the center are met. Ensures that the daily schedule is followed by children and volunteers.
• Stays up-to-date on and implements rules and regulations regarding health, safety, and cleanliness for a five-star- rated child care center and ensures that all regulations are followed by all adults in the assigned classroom, including volunteers and floaters.
• Stays up-to-date on the latest theories of and best practices for promoting language, cognitive, social and emotional, and physical development for children in the assigned classroom.
• Works together with co-teacher to ensure that administrative tasks are accomplished each day. These tasks include providing daily statistics to the Child Care Coordinator, the Child Nutrition Coordinator and ensuring that other documentation on each child is complete, timely, and accurate.  
• Directs volunteers in the classroom ensuring compliance with all regulations and also ensuring a quality experience for the volunteer. Reports any difficulty with volunteers to the Director.
•  Interacts appropriately with parents when present in the classroom; ensures that parents are informed of children’s daily activities, health concerns, eating habits, and other areas of interest to the family. Takes note of parents’ information on the child and communicates any health or wellness concerns to the Director of Child Care. Communicates policies to parents as needed.
• Models positive behavior for children according to the culture and mission of the YWCA, including non-violent speech and action and respect for all.
• Participates actively and positively in the YWCA’s initiatives toward reducing childhood obesity; acts as a role model and provides positive guidance to children toward trying new foods, appropriate table manners, and the enjoyment of exercise. Encourages good nutrition according to the latest nutrition guidelines and promotes a positive attitude toward exercise at every opportunity.
• Takes and active part in all department trainings and staff meetings called by the Director of Child Care.
Program Administration:
• Works as part of a team of two teachers in the assigned classroom. May be required to assume the role of ‘lead teacher’ to facilitate leadership and responsibility in each classroom. This role may shift from one to the other member of each team of teachers.
• Assumes other duties as assigned by the Director of Child Care or Child Care Coordinator.
YWCA Administration:
• Provides excellent customer service, ensuring that all members and participants at the YWCA are welcomed, provided with accurate and complete information, and shown respect and appreciation. Willingly and responsibly facilitates solutions to problems presented by staff, members, and participants.
• Attends trainings and meetings as required by the YWCA administration.
• Assumes other responsibilities appropriate for the position as requested by the YWCA administration. • Will work with a culturally and economically diverse population of YWCA members, participants, and staff members.
• Is responsible for knowing all conditions of employment, including the contents of the YWCA staff policy manual.
• Maintains confidentiality at all times regarding information about participants and colleagues.
Working Conditions:
● Works in direct proximity with children and will be exposed to childhood illnesses.
● Will spend a part of each day supervising and participating in outdoor play at all times of the year. 
Physical Demands:
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: will stand for long periods of time; may occasionally lift and/or move heavy objects or boxes; will be expected to participate in the demands required when working with children under the age of 6 such as bending, lifting, diapering, floor play, leading fitness activities.

Minorities are encouraged to apply. Fluency in Spanish is desired. Qualified candidates who are fluent in Spanish and English are strongly encouraged to apply.

High School diploma or equivalent required.

Please do not call the YWCA to discuss this position.

Send resume and cover letter to humanresources@ywcaofasheville.org

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 YWCA of Asheville and Western North Carolina  
Job Description
Title: Child Care Floater
Department: Child Care
Reports to: Director of Child Care
Effective Date:  September 2014

Position Summary: Child Care Floaters support the operation of the Child Care Center by substituting in classrooms while teachers take breaks or when they are absent or on vacation. Floaters also participate in classroom activities, meal service, and cleaning as needed and assist the Director of Child Care in other activities as needed. The position is full-time (32 hour), year-round, benefit eligible and non-exempt.

The YWCA fosters a team environment and seeks employees who are dedicated to promoting our mission:
eliminating racism, empowering women, and promoting peace, justice, freedom and dignity for all.

Duties and Responsibilities:
• Follow the schedule set by the Director of Child Care or the Child Care Coordinator and attend classrooms as directed.
• Assist in cleaning according to strict guidelines as directed by the teacher being assisted, the Director of Child Care, or the Child Care Coordinator.
• Assist in keeping the laundry, art, and utility closets tidy.
• Assist with breakfast, lunch, and snack service to the children, modeling an appreciation of good nutrition according to the standards of the Child Care Center.
• Assist with administrative tasks as needed. 
Program Administration:
• Records information accurately on appropriate YWCA forms when requested by teachers or the Director of Child Care or Child Care Coordinator.
• Remain up-to-date on Child Care regulations as directed by the Director of Child Care, the Child Care Coordinator, or the teacher being assisted in order to assist in maintaining the NC star license.
• Attend Staff meetings and trainings as required by the Director of Child Care.
YWCA Administration:
• Provides excellent customer service, ensuring that all members and participants at the YWCA are welcomed, provided with accurate and complete information, and shown respect and appreciation. Willingly and responsibly facilitates solutions to problems presented by staff, members, and participants.
• Attends trainings assigned by the YWCA administration.
• Assumes other responsibilities appropriate for the position as requested by the YWCA administration. • Will work with a culturally and economically diverse population of YWCA members, participants, and staff members.
• Is responsible for knowing all conditions of employment, including the contents of the YWCA staff policy manual.
• Maintains confidentiality at all times regarding information about participants and colleagues.
Working Conditions:
● Works in direct proximity with children and will be exposed to childhood illnesses.
● Will spend a part of each day supervising and participating in outdoor play at all times of the year. 
Physical Demands:
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: will stand for long periods of time; may occasionally lift and/or move heavy objects or boxes; will be expected to participate in the demands required when working with children under the age of 6 such as bending, lifting, diapering, floor play, leading fitness activities.

Minorities are encouraged to apply. Fluency in Spanish is desired. Qualified candidates who are fluent in Spanish and English are strongly encouraged to apply.

High School diploma or equivalent required.

Please do not call the YWCA to discuss this position.

Send resume and cover letter to humanresources@ywcaofasheville.org

 

 ____________________________________________________________________________________________________________________

 


The YWCA fosters a team environment and seeks employees who are dedicated to promoting our mission:
eliminating racism, empowering women, and promoting peace, justice, freedom and dignity for all.

 

 

 

 

Take advantage of what the YWCA has to offer you.