Job Openings

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There is a handwritten version of the Employee Application available for pick-up only  located at 185 South French Broad Avenue, Asheville, NC 28801.

 


Director of Health & Wellness: Supervisor, Full-time, Exempt

YWCA of Asheville and Western North Carolina – Asheville, NC

Position Summary: The Director of Health & Wellness is a member of the senior leadership team of the YWCA with responsibility for integrating wellness into all YWCA programming. The Director serves as a role model for wellness and demonstrates good health practices. The Director is responsible for programs and activities that improve the health of people with lifestyle-related health vulnerabilities, reduce the impact of socio-economic and racial health disparities, and promote wellness through exercise and improved nutrition for adults and children in YWCA programs and in the community. The Director is responsible for ensuring Aquatics and Club W’s vitality, financial stability, and alignment with the mission, vision, and values of the YWCA. The position is full time, year-round, exempt, benefits eligible and supervises five full-time coordinators.

The YWCA fosters a team environment and seeks employees who are dedicated to promoting our mission: eliminating racism, empowering women, and promoting peace, justice, freedom and dignity for all.

Roles and Duties:
Financial:
•Responsible for approving and monitoring budgets, outcomes and funding applications for all areas under Health & Wellness.
•Maintains stewardship of the budget throughout the fiscal year.
•Reviews the membership fee structure each year, and communicates the need for changes to the Executive Director.
•Successfully leads a Health & Wellness program for diverse constituencies and supports achievement of the revenue goals and organization’s mission and values.
•Ensures programs meet grant requirements by overseeing that the established outcomes are being met.
Communication:
•Provides enhanced member relationships with detailed, relevant and timely information to engage members and boost revenue and member satisfaction.
•Identifies opportunities for cross programming and enhanced member and participant experience with wellness activities.
•With the Club W coordinator, develops and oversees implementation of programs and policies for Club W that will increase membership and help the organization achieve its mission.
•Coordinates continually with the Communication Specialist to envision and execute strategies for increasing membership in Club W.
•Collaborates with the Communications Specialist to promote all Health & Wellness programs in the community through various media, attendance at events, public speaking and other methodologies as needed.
•Continually reviews all print and electronic materials available to members to ensure that information is updated and clearly communicated and reflects the mission and values of the organization.
Human Resources:
•Supervises Aquatics Coordinator, Club W Coordinator, Membership Coordinator, Preventive Health Coordinator and Child Nutrition Coordinator.
•Coordinates weekly team meetings to ensure the smooth running of all areas.
•Oversees Child Nutrition Coordinator to ensure that all food safety and kitchen management regulations are met, and that CACFP records and reports are prepared and submitted with accuracy, completeness and in a timely manner to ensure full reimbursement of related food expenses.
•Carries out supervisory responsibilities in accordance with the YWCA’s policies. Responsibilities include interviewing, hiring and training employees, assigning and directing work, evaluating performance, addressing concerns and resolving problems.
•Successfully prepares and submits regular and accurate payroll reports to Director of Finance. Oversees staff scheduling and payroll to ensure appropriate coverage and accurate compensation of staff.
Data Management of Statistics and Outcomes:
•Knowledge and use of cloud-based software and related services that will enhance customer relationships with detailed, relevant data and engage members with timely information that will boost revenue and satisfaction; and to provide management with strategic data for making better business decisions and automated tools to manage membership.
Marketing and Outreach:
•Identifies opportunities to provide leadership and to collaborate with other organizations in the community to bring public awareness and to advocate for improvements in health care; and to promote wellness and the reduction of the impact of chronic disease among targeted populations and the general public.
•Promotes the value of a healthy lifestyle and wellness through improved nutrition and exercise throughout the organization, providing information, support, and other resources to staff and constituents.
Administrative
•Ensures alignment with the mission, values and administrative policies of the YWCA.
•Serves in a managerial capacity for the organization as required (i.e. weekend Manager on Duty).
•Participates as a member of the organization’s leadership team for planning and ongoing operations.
•Provides excellent customer service, personally and through staff, ensuring that all members and participants at the YWCA are welcomed, provided with accurate and complete information, and shown respect and appreciation. Willingly and responsibly facilitates solutions to problems presented by staff, members, and participants.
•Assumes other responsibilities as assigned.
Working Conditions:
•Works at desk for long hours and operates personal computer.
•Is expected to attend events during the day and evening hours and on occasional weekends.
Physical Demands:
•The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: frequently required to move throughout the building, required to sit for long periods of time in front of the computer screen, may occasionally lift and/or move heavy objects or boxes.
Degree Requirements:
Minimum of a four year degree and at least five years of management experience. Masters in Public Health preferred. Bilingual preferred. 
 

Please do not call the YWCA to discuss this position.

Application deadline 08-29-2015.
Salary range is $35,000 to $40,000
 

Send resume and cover letter to humanresources@ywcaofasheville.org


Guest Services Supervisor

YWCA of Asheville and Western North Carolina – Asheville, NC
Position Summary: Guest Services Supervisor oversees the operations of the Guest Services Desk especially as it relates to the exchange of information both electronically and in person. The Supervisor is responsible for the supervision and management of Guest Services. This position is part-time (up to 30 hours per week), non-exempt and reports to the Membership Coordinator. Work on weekends, early mornings and evenings is required.
 

The YWCA fosters a team environment and seeks employees who are dedicated to promoting our mission: eliminating racism, empowering women, and promoting peace, justice, freedom and dignity for all.

 

Duties and Responsibilities:

Guest Services Management:
•Responsible for guest services as the primary public point of communication with constituents and visitors, ensuring that accurate and up-to-date information about all programs and operations is provided, scheduling staff and filling in as needed to ensure coverage.

•Working with the Membership Coordinator, supervises and trains guest services staff, ensuring that they have the technical skills and information to meet goals of their job, including: establishing a welcoming, friendly, helpful tone for the organization that develops and maintains a positive relationship with members, visitors, program participants; managing and providing information about programs and operations; managing financial transactions to ensure that comprehensive information about constituents is obtained and financial records are complete and accurate; managing building security – opening and closing effectively using alarm system and security cameras, controlling access to the building as appropriate.

•Offers input to the Membership Coordinator in reviewing and evaluating staff performance. Develops strategies to motivate staff and achieve goals.
•Must work minimum of two shifts at guest services per week.

•Will substitute to work a shift where there is no coverage, including opening, closing and weekend shifts.

•Be “on call” to answer: calls, texts and/or emails with concerns arising at GS. Keep appropriate records while off sight.

•Conducts prospective member tours; demonstrates consistent excellence in sales and closing techniques, telephone and in-person services and prospective member engagement.

•Maintains accurate data on members, reviews guest services transaction entries daily to ensure daily accuracy and communicates any issues to the Membership Coordinator.

•Oversee and facilitate communication between Guest Services and the other YWCA departments.

•Oversees the security of Guest Services and their responsibilities for closing out their shifts, balancing daily transactions and dropping envelopes in safe.

 •Monitor concerns and/or complaints as handled by GS. Ensure that the individual’s concern/complaint was directed to the appropriate staff member in a timely manner.

Physical Demands:
•The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: frequently moves throughout the building, may give sequential tours requiring long periods standing, walking, and talking. Occasionally lifts and/or moves heavy objects.

 

Degree and/or Experience Requirements:

•Basic computer skills, including Microsoft Office applications and Google and Google mail are required; experience with Daxko software a plus.

•Strong interpersonal skills, including communication (written and verbal), decision-making and conflict resolution.

Please do not call the YWCA to discuss this position.

 

Application deadline 08-28-2015.
Salary: $11.75 per hour

Send resume and cover letter to humanresources@ywcaofasheville.org