Job Openings

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Guest Services Associate, Part-time, Non-Exempt
YWCA of Asheville and Western North Carolina - Asheville, NC

Position Summary:  Guest Services is responsible for the efficient management of the reception area in the entrance lobby with a focus on pleasurable guest experiences and the safety and security of all who enter the YWCA facilities.  As the “face of the organization,” our Guest Services staff provides an excellent first impression by being well informed, computer literate, and exhibiting a pleasant demeanor.  This position is part-time, non-exempt and reports to the Membership Coordinator.  Work on weekends, early mornings and evenings is required.

Duties and Responsibilities:
• Responsible for Guest Services as a primary public point of communication with program participants, Club W and Aquatics members, and other visitors ensuring that accurate and up-to-date information about all programs and operations is provided.  Ensures all phone calls are answered efficiently and courteously, and transferred appropriately.
• Provides excellent customer service, ensuring that all members, guests and participants are greeted in a friendly, respectful, and courteous manner.  Excellent customer service includes providing information and assistance in a professional manner.
• Establishes a welcoming, friendly, helpful tone for the organization that develops and maintains a positive relationship with members, visitors, program participants.
• Manages building security by opening and closing, by using the alarm system and controlling access to the building as appropriate.
• Follows established schedule, utilizes database effectively and efficiently for all interaction and transactions.  Ensures money is accurate at the end of each shift.  Ensures that all merchandise sold is correctly accounted for by department.
• Facilitates communication throughout the building.  Notifies maintenance and housekeeping of urgent needs and notifies correct personnel of any emergency situations.  Directs guests to appropriate location as needed.
• Monitors individual email account to stay up to date on information pertaining to the organizational operations.  Passes out all activity cards to members. 
• Successfully completes the sign up process for Club W memberships, swim lessons and Silver Sneaker participants.  Ensures that the computer responsibilities associated with all new registrations are completed correctly.
• Engages in organizational activities as appropriate and is required to attend bi-weekly staff meetings, one-on-one meetings with your supervisor and any trainings as needed.
• Assumes other responsibilities as assigned by the Membership Coordinator.  This may include small projects from other departments when needed, i.e. stuffing envelopes, helping input data, or assisting with special events.

Required Skills:
• Basic computer literacy (email, for example) is required.  The willingness and capacity to learn data entry using specialized YWCA software is also required.
• A pleasant demeanor and the ability to work with people in difficult situations are required.
• Guest Services staff is required to present a well groomed appearance and wear attire as described in the YWCA Personnel Handbook.  This includes wearing an official YWCA shirt while on duty.

Physical Demands:
An employee in Guest Services works at a desk for long hours, may be required to stand and operates a personal computer.  This employee will occasionally be asked to distribute salt on the front entrance way during winter weather conditions.

Fluency in Spanish is desired. Qualified candidates who are fluent in Spanish and English are strongly encouraged to apply. High School diploma or equivalent required. Please apply for this position only after reading the complete job description. Please do not call the YWCA to discuss this position.

Application deadline 12-19-2014.

Send resumes and cover letters to humanresources@ywcaofasheville.org.

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 Director of School Age Programs: Supervisor, Full-time, Exempt
YWCA of Asheville and Western North Carolina – Asheville, NC
  

Want to be part of a dynamic leadership team?
Thank you for your interest in the Director of School Age Programs position. The YWCA of Asheville is dedicated to the empowerment of women and to eliminating racism. We strive to be a leader in the community of Western North Carolina, fully representing its diversity and working for peace, justice, freedom and dignity for all people. Each staff member makes the difference. If you share our commitment and passion, and think you would be a great fit for the Director of School Age Programs position, please submit an application today.  Thank you for your interest in joining our team at the YWCA of Asheville!

Position Summary:
The Director of School Age Programs is a member of the senior leadership team of the YWCA and is responsible for providing quality care for children in kindergarten through sixth grade outside of school hours. The Director of School Age Programs works closely with a racially, culturally, and economically diverse group of participants and colleagues. The position is responsible for creating and sustaining a community of learning, and creativity that ensures that children grow academically, socially, physically, and emotionally in a safe, educational, and fun environment.

The ideal candidate will have skills and/or successful experience in the following:
Enhancement of Academic Youth Education Program
• Develops, coordinates, and oversees implementation of an interactive hands-on curriculum. The position provides age appropriate experiences consistent with the  mission and values of the YWCA.
• Creates and implements program plans and activities that support the learning of life and social skills, educational achievement, nutrition, and physical activity for children from kindergarten through sixth grade after school and during the summer.
• Establishes and models professional standards of behavior with children and adults, and ensures that all staff meet professional standards of behavior.
• Seeks to improve academic achievement in student reading and math by utilizing school report card information to establish pre- and post-participation skill levels and offering help to students having difficulty.
• Continually improves the quality of the program by maintaining personal awareness, skills, and knowledge of best practices in the field and integrating those best practices as appropriate.
• Ensures confidentiality of information where appropriate.

Family & Community Relations
• Establishes and sustains relationships with families, community organizations, and schools to identify areas of need for individual children.
• Assesses family situations to identify challenges and develop unique plans for each child to address challenges and meet goals for improvement.
• Communicates concerns to parents and teachers as needed to support child development.
• Provides hands-on experiences and relationship building for children through community service.
• Identifies and secures community resources to enrich experiences and learning for children and staff to supplement programming.

Staff Development & Collaboration
• Carries out supervisory responsibilities in accordance with the YWCA’s policies. Responsibilities include interviewing, hiring, mentoring, training and appropriate certifications for staff.
• The position is responsible for assigning and directing work, evaluating performance, addressing concerns and resolving problems.
• Regularly observes staff interactions with children and continually improves their quality of program implementation. 
• Collaborates with other staff and other program directors.
• Works closely with the Executive Director on presentations and special projects. 
• Is expected to attend events during the day and evening hours and on occasional weekends.

Financial Management
• Participates in the development of the program budget. Manages the budget to achieve income, revenue, and expense goals.
• Ensures complete and accurate recordkeeping and data capture about program participation, analyzing and utilizing information for grant and licensing reports and planning.
• Participates in setting fees for program participation and ensures that all payments are complete and timely.
• Supports subsidy families in meeting payment requirements.
• Oversees staff scheduling and payroll to ensure appropriate coverage and accurate compensation of staff.

Facilities, Safety, & Physical Demands
• Ensures all safety regulations and licensing guidelines are met.
• Monitors state regulations and funding to ensure all requirements are met for attendance, accurate participation records are maintained, sanitation guidelines are followed, and funding is sustained.
• Provides a safe, reliable transportation program to support program goals. Develops and oversees transportation schedules and routing to limit children’s time on busses, maximize bus usage, and ensure that children arrive on time to meet subsidy requirements. Ensures that all safety requirements are met, all drivers have appropriate licensing, and vehicles are well maintained.
• Potential contact with school age children that may be exposed to childhood illnesses.
• Must have a positive attitude and flexibility in working with children ages 5 -12 Must be able to physically keep up with children during outside and recreational activities.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: frequently required to move throughout the building; required to sit for long periods of time in front of the computer screen; may occasionally lift and/or move heavy objects or boxes; may occasionally be required to lift younger school age children.
• Must be able to perform CPR and basic First Aid.

Education and Experience:
Masters in Social Worker preferred or closely related field or 10 years of experience working with youth or families. 

Minimum 400 hours of verifiable experience working with school age children in a licensed facility.  Must have or be able to complete the North Carolina Early Childhood Administration Credentials within 6 months of hire. 

Diversity Statement:
The YWCA of Asheville is committed to creating a multicultural workplace by effectively eliminating institutional biases and removing organizational barriers. We are also committed to creating an environment in which you can accomplish and enjoy your work. That means that we are committed to equal employment opportunity, to ethical conduct, and to a workplace free of discrimination and harassment. It also means that our culture focuses on people -- you and your colleagues -- and how we deal with each other on a day-to-day basis.

Fluency in Spanish is desired. Qualified candidates who are fluent in Spanish and English are strongly encouraged to apply. High School diploma or equivalent required. Please apply for this position only after reading the complete job description. Please do not call the YWCA to discuss this position. 

Application deadline 01-31-2015.

Salary is $37,000 to $40,000.


Send resume and cover letter to humanresources@ywcaofasheville.org

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Afterschool Counselor: Part-time, Non-Exempt

YWCA of Asheville and Western North Carolina – Asheville, NC

School Age is seeking after school counselors Monday through Friday. Must be able to work 1:30 - 6:00 p.m. during regular school hours and full days on Teacher Workdays, Snow Days, and Holidays

Candidates must have knowledge of working in a school age setting, Child Care Credentials and/or School Age Credentials a plus. Education background is desirable with a focus on STEAM programming.

Background checks meeting the NC Division of Childcare Requirements is required. Valid Driver's license highly recommended, CDL's with P endorsement a plus.

Must have a positive attitude and flexibility in working with children ages 5 -12 Must be able to physically keep up with children during outside and recreational activities. Must be able to commit to an entire school year.

Fluency in Spanish is desired. Qualified candidates who are fluent in Spanish and English are strongly encouraged to apply. High School diploma or equivalent required. Please apply for this position only after reading the complete job description. Please do not call the YWCA to discuss this position.

 Send resumes and cover letters to humanresources@ywcaofasheville.org.

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