Job Openings

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YWCA of Asheville and Western North Carolina
Job Description
Title:  Guest Services Associate
Department:  Health and Wellness
Reports to:  Membership Coordinator
Effective Date:  October 2014

Position Summary:  Guest Services is responsible for the efficient management of the reception area in the entrance lobby with a focus on pleasurable guest experiences and the safety and security of all who enter the YWCA facilities.  As the “face of the organization,” our Guest Services staff provides an excellent first impression by being well informed, computer literate, and exhibiting a pleasant demeanor.  This position is part-time, non-exempt and reports to the Membership Coordinator.  Work on weekends, early mornings and evenings is required.

The YWCA fosters a team environment and seeks employees who are dedicated to promoting our mission:
eliminating racism, empowering women, and promoting peace, justice, freedom and dignity for all.

Duties and Responsibilities:
• Responsible for Guest Services as a primary public point of communication with program participants, Club W and Aquatics members, and other visitors ensuring that accurate and up-to-date information about all programs and operations is provided.  Ensures all phone calls are answered efficiently and courteously, and transferred appropriately.
• Provides excellent customer service, ensuring that all members, guests and participants are greeted in a friendly, respectful, and courteous manner.  Excellent customer service includes providing information and assistance in a professional manner.
• Establishes a welcoming, friendly, helpful tone for the organization that develops and maintains a positive relationship with members, visitors, program participants.
• Manages building security by opening and closing, by using the alarm system and controlling access to the building as appropriate.
• Follows established schedule, utilizes database effectively and efficiently for all interaction and transactions.  Ensures money is accurate at the end of each shift.  Ensures that all merchandise sold is correctly accounted for by department.
• Facilitates communication throughout the building.  Notifies maintenance and housekeeping of urgent needs and notifies correct personnel of any emergency situations.  Directs guests to appropriate location as needed.
• Monitors individual email account to stay up to date on information pertaining to the organizational operations.  Passes out all activity cards to members. 
• Successfully completes the sign up process for Club W memberships, swim lessons and Silver Sneaker participants.  Ensures that the computer responsibilities associated with all new registrations are completed correctly.
• Engages in organizational activities as appropriate and is required to attend bi-weekly staff meetings, one-on-one meetings with your supervisor and any trainings as needed.
• Assumes other responsibilities as assigned by the Membership Coordinator.  This may include small projects from other departments when needed, i.e. stuffing envelopes, helping input data, or assisting with special events.

Required Skills:
• Basic computer literacy (email, for example) is required.  The willingness and capacity to learn data entry using specialized YWCA software is also required.
• A pleasant demeanor and the ability to work with people in difficult situations are required.
• Guest Services staff is required to present a well groomed appearance and wear attire as described in the YWCA Personnel Handbook.  This includes wearing an official YWCA shirt while on duty.

Physical Demands:
An employee in Guest Services works at a desk for long hours, may be required to stand and operates a personal computer.  This employee will occasionally be asked to distribute salt on the front entrance way during winter weather conditions.

Minorities are encouraged to apply. Fluency in Spanish is desired. Qualified candidates who are fluent in Spanish and English are strongly encouraged to apply.

High School diploma or equivalent required.

Please do not call the YWCA to discuss this position.

Send resume and cover letter to humanresources@ywcafoasheville.org

 

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YWCA of Asheville and Western North Carolina  
Job Description
Title: Drop-in Child Care Counselor
Department: New Choices
Reports to: Director of New Choices
Effective Date:  August 2014


Position Summary:

Drop-in Child Care Counselors are responsible for ensuring that children in the care of the Drop-in Center are safe,
have sanitary conditions, have activities, interaction with counselors or volunteers, and are provided with food according
to guidelines. The Drop-in Child Care Center serves the children of New Choices participants and of Club W members.
The position is part time, year round and non-exempt.

The YWCA fosters a team environment and seeks employees who are dedicated to promoting our mission:
eliminating racism, empowering women, and promoting peace, justice, freedom and dignity for all.

Duties and Responsibilities:
• Ensures that the center is open, safe, and cleaned using the prescribed sanitation methods.
• Ensures that parents dropping off children are personally greeted and that parents remain confident that the center is safe and clean and is providing appropriate stimulation for their children.
Maintain a high level of organization when handling the possessions of child participants.
• Ensures that staffing levels are appropriate for the number of children at all times by regulating intake of Health and Fitness participants if necessary.
• Provides structure and maintain order by making sure that age-appropriate activities are available and develop new activities as required. Participate in
activities with children and exercise approved methods of redirection when needed. Provide supervised time outside at prescribed intervals. Advise the
director when supplies for activities are needed; create lists.
• Maintain a tidy environment in the Center throughout the day and evening. Engage children in clean up and set up.
• Engages with and explains protocols to volunteers when needed. Facilitate volunteer-led activities.
• Ensures that food is prepared and served appropriately. Provides healthy options. Advises the director when food is needed; creates lists.
• Coordinates and consults with parents on concerns such as improper clothing or inadequate provisions. Advises parents on child’s daily activity;
include reports on any problems the children encountered.
• Adopts appropriate tone with parents. Practices good customer service at all times.
• Reports non-compliance regarding provisions as well as non-compliance regarding pick-up time to the director immediately. 
• Attends all staff meetings; helps the director establish procedures.
• Is responsible for knowing all conditions of employment, including the contents of the YWCA staff policy manual and the Drop-in Child Care Handbook. 
Must implement all procedures from the staff
handbook consistently, and keep up to date on and implement all new procedures.
Program Administration:
• Ensures that information (contact information, allergies, etc.) on parents and children are up to date at all times by using prescribed sign in procedures.
• Ensures that parents sign in and out at every visit and that appropriate forms are completed and up to date.
YWCA Administration:
• Provides excellent customer service, ensuring that all members and participants at the YWCA are welcomed, provided with accurate and complete information,
and shown respect and appreciation. Willingly and responsibly facilitates solutions to problems presented by staff, members, and participants.
• Attends trainings assigned by the YWCA administration.
• Assumes other responsibilities appropriate for the position as requested by the YWCA administration. • Will work with a culturally and economically diverse
population of YWCA members, participants, and staff members.
• Is responsible for knowing all conditions of employment, including the contents of the YWCA staff policy manual.
• Maintains confidentiality at all times regarding information about participants and colleagues.
Working Conditions:
• Will be in close proximity to children of all ages and may be exposed to childhood illnesses.
• Will primarily stand and move about the Drop-in Center during shifts.
• Will use professional-grade cleaning solutions.
Physical Demands:
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: 
Will be required to lift children of all ages.
Will be engaged in keeping children clean, helping with toileting and diapering. Will be responsible for maintaining the appearance of the room. May be required to lift heavy objects.

The position is part time, and non-exempt.

Hours: M-F 8:00-4:00
Hours: M-F 4pm-8pm and every Saturday

Minorities are encouraged to apply. Fluency in Spanish is desired. Qualified candidates who are fluent in Spanish and English are strongly encouraged to apply.

High School diploma or equivalent required.

Please do not call the YWCA to discuss this position.

Send resume and cover letter to humanresources@ywcafoasheville.org

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 YWCA of Asheville and Western North Carolina  
Job Description
Title: Child Care Teacher
Department: Child Care
Reports to: Director of Child Care
Effective Date:  October 2012

Position Summary: Child Care Teachers provide supervision, educational opportunities, and give quality care to children--aged 6 weeks to five years--in a safe, loving environment. Teachers are responsible for establishing the environment of the room to which they are assigned and for ensuring that other adult caregivers are meeting goals of excellence set by the Director of the Child Care Center and the YWCA administration. The position is full-time, year-round, benefits eligible and non-exempt.

The YWCA fosters a team environment and seeks employees who are dedicated to promoting our mission:
eliminating racism, empowering women, and promoting peace, justice, freedom and dignity for all.

Duties and Responsibilities:
• Works together with co-teacher to produce the curriculum for each day and to provide a schedule for the class ensuring that curriculum guidelines and requirements established by the center are met. Ensures that the daily schedule is followed by children and volunteers.
• Stays up-to-date on and implements rules and regulations regarding health, safety, and cleanliness for a five-star- rated child care center and ensures that all regulations are followed by all adults in the assigned classroom, including volunteers and floaters.
• Stays up-to-date on the latest theories of and best practices for promoting language, cognitive, social and emotional, and physical development for children in the assigned classroom.
• Works together with co-teacher to ensure that administrative tasks are accomplished each day. These tasks include providing daily statistics to the Child Care Coordinator, the Child Nutrition Coordinator and ensuring that other documentation on each child is complete, timely, and accurate.  
• Directs volunteers in the classroom ensuring compliance with all regulations and also ensuring a quality experience for the volunteer. Reports any difficulty with volunteers to the Director.
•  Interacts appropriately with parents when present in the classroom; ensures that parents are informed of children’s daily activities, health concerns, eating habits, and other areas of interest to the family. Takes note of parents’ information on the child and communicates any health or wellness concerns to the Director of Child Care. Communicates policies to parents as needed.
• Models positive behavior for children according to the culture and mission of the YWCA, including non-violent speech and action and respect for all.
• Participates actively and positively in the YWCA’s initiatives toward reducing childhood obesity; acts as a role model and provides positive guidance to children toward trying new foods, appropriate table manners, and the enjoyment of exercise. Encourages good nutrition according to the latest nutrition guidelines and promotes a positive attitude toward exercise at every opportunity.
• Takes and active part in all department trainings and staff meetings called by the Director of Child Care.
Program Administration:
• Works as part of a team of two teachers in the assigned classroom. May be required to assume the role of ‘lead teacher’ to facilitate leadership and responsibility in each classroom. This role may shift from one to the other member of each team of teachers.
• Assumes other duties as assigned by the Director of Child Care or Child Care Coordinator.
YWCA Administration:
• Provides excellent customer service, ensuring that all members and participants at the YWCA are welcomed, provided with accurate and complete information, and shown respect and appreciation. Willingly and responsibly facilitates solutions to problems presented by staff, members, and participants.
• Attends trainings and meetings as required by the YWCA administration.
• Assumes other responsibilities appropriate for the position as requested by the YWCA administration. • Will work with a culturally and economically diverse population of YWCA members, participants, and staff members.
• Is responsible for knowing all conditions of employment, including the contents of the YWCA staff policy manual.
• Maintains confidentiality at all times regarding information about participants and colleagues.
Working Conditions:
● Works in direct proximity with children and will be exposed to childhood illnesses.
● Will spend a part of each day supervising and participating in outdoor play at all times of the year. 
Physical Demands:
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: will stand for long periods of time; may occasionally lift and/or move heavy objects or boxes; will be expected to participate in the demands required when working with children under the age of 6 such as bending, lifting, diapering, floor play, leading fitness activities.

Minorities are encouraged to apply. Fluency in Spanish is desired. Qualified candidates who are fluent in Spanish and English are strongly encouraged to apply.

High School diploma or equivalent required.

Please do not call the YWCA to discuss this position.

Send resume and cover letter to humanresources@ywcafoasheville.org

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 YWCA of Asheville and Western North Carolina  
Job Description
Title: Child Care Floater
Department: Child Care
Reports to: Director of Child Care
Effective Date:  September 2014

Position Summary: Child Care Floaters support the operation of the Child Care Center by substituting in classrooms while teachers take breaks or when they are absent or on vacation. Floaters also participate in classroom activities, meal service, and cleaning as needed and assist the Director of Child Care in other activities as needed. The position is full-time (32 hour), year-round, benefit eligible and non-exempt.

The YWCA fosters a team environment and seeks employees who are dedicated to promoting our mission:
eliminating racism, empowering women, and promoting peace, justice, freedom and dignity for all.

Duties and Responsibilities:
• Follow the schedule set by the Director of Child Care or the Child Care Coordinator and attend classrooms as directed.
• Assist in cleaning according to strict guidelines as directed by the teacher being assisted, the Director of Child Care, or the Child Care Coordinator.
• Assist in keeping the laundry, art, and utility closets tidy.
• Assist with breakfast, lunch, and snack service to the children, modeling an appreciation of good nutrition according to the standards of the Child Care Center.
• Assist with administrative tasks as needed. 
Program Administration:
• Records information accurately on appropriate YWCA forms when requested by teachers or the Director of Child Care or Child Care Coordinator.
• Remain up-to-date on Child Care regulations as directed by the Director of Child Care, the Child Care Coordinator, or the teacher being assisted in order to assist in maintaining the NC star license.
• Attend Staff meetings and trainings as required by the Director of Child Care.
YWCA Administration:
• Provides excellent customer service, ensuring that all members and participants at the YWCA are welcomed, provided with accurate and complete information, and shown respect and appreciation. Willingly and responsibly facilitates solutions to problems presented by staff, members, and participants.
• Attends trainings assigned by the YWCA administration.
• Assumes other responsibilities appropriate for the position as requested by the YWCA administration. • Will work with a culturally and economically diverse population of YWCA members, participants, and staff members.
• Is responsible for knowing all conditions of employment, including the contents of the YWCA staff policy manual.
• Maintains confidentiality at all times regarding information about participants and colleagues.
Working Conditions:
● Works in direct proximity with children and will be exposed to childhood illnesses.
● Will spend a part of each day supervising and participating in outdoor play at all times of the year. 
Physical Demands:
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: will stand for long periods of time; may occasionally lift and/or move heavy objects or boxes; will be expected to participate in the demands required when working with children under the age of 6 such as bending, lifting, diapering, floor play, leading fitness activities.

Minorities are encouraged to apply. Fluency in Spanish is desired. Qualified candidates who are fluent in Spanish and English are strongly encouraged to apply.

High School diploma or equivalent required.

Please do not call the YWCA to discuss this position.

Send resume and cover letter to humanresources@ywcafoasheville.org

 

 

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The YWCA fosters a team environment and seeks employees who are dedicated to promoting our mission:
eliminating racism, empowering women, and promoting peace, justice, freedom and dignity for all.

 

 

 

 

Take advantage of what the YWCA has to offer you.